Privacy Policy Protecting your private information is our priority. This Statement of Privacy applies to southwestnha.com, and Southwest National Housing Agency and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Southwest National Housing Agency include southwestnha.com and Southwest NHA. The Southwest NHA website is a platform for consumers to inquire about emergency or corporate housing site. By using the Southwest NHA website, you consent to the data practices described in this statement. Collection of your Personal Information In order to better provide you with products and services offered, Southwest NHA may collect personally identifiable information, such as your: If you purchase Southwest NHA's products and services, we collect billing and credit card information. This information is used to complete the purchase transaction. Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Southwest NHA's public message boards, this information may be collected and used by others. We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services. These may include: (a) registering for an account; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future. Use of your Personal Information Southwest NHA collects and uses your personal information to operate and deliver the services you have requested. Southwest NHA may also use your personally identifiable information to inform you of other products or services available from Southwest NHA and its affiliates. Sharing Information with Third Parties - First and Last Name - Mailing Address - E-mail Address - Phone Number - Insurance identification and claim numbers, mortgage/bank information.

If you purchase Southwest NHA's products and services, we collect billing and credit card information. This information is used to complete the purchase transaction. Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Southwest NHA's public message boards, this information may be collected and used by others. We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services. These may include: (a) registering for an account; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future. Use of your Personal Information Southwest NHA collects and uses your personal information to operate and deliver the services you have requested. Southwest NHA may also use your personally identifiable information to inform you of other products or services available from Southwest NHA and its affiliates.

Sharing Information with Third Parties

Southwest NHA does not sell, rent or lease its customer lists to third parties.

Southwest NHA may share data with trusted partners to help perform statistical analysis, send you

email or postal mail, provide customer support, or arrange for deliveries. All such third parties are

prohibited from using your personal information except to provide these services to Southwest

NHA, and they are required to maintain the confidentiality of your information.

Southwest NHA may disclose your personal information, without notice, if required to do so by

law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law

or comply with legal process served on Southwest NHA or the site; (b) protect and defend the

rights or property of Southwest NHA; and/or (c) act under exigent circumstances to protect the

personal safety of users of Southwest NHA, or the public.

Automatically Collected Information

Information about your computer hardware and software may be automatically collected by

Southwest NHA. This information can include: your IP address, browser type, domain names,

access times and referring website addresses. This information is used for the operation of the

service, to maintain quality of the service, and to provide general statistics regarding use of the

Southwest NHA website.

Security of your Personal Information

Southwest NHA secures your personal information from unauthorized access, use, or disclosure.

Southwest NHA uses the following methods for this purpose:

When personal information (such as a credit card number) is transmitted to other websites, it is

protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

We strive to take appropriate security measures to protect against unauthorized access to or

alteration of your personal information. Unfortunately, no data transmission over the Internet or any

wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect

your personal information, you acknowledge that: (a) there are security and privacy limitations

inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any

and all information and data exchanged between you and us through this Site cannot be

guaranteed.

Right to Deletion

Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:

Please note that we may not be able to comply with requests to delete your personal information if

it is necessary to:

- SSL Protocol

When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol. We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.

Right to Deletion

Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will: delete your personal information from our records; and direct any service providers to delete your personal information from their records.

Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:

Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us; • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity; • Debug to identify and repair errors that impair existing intended functionality; • Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law; • Comply with the California Electronic Communications Privacy Act; • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent; • Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us; • Comply with an existing legal obligation; or • Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.

Children Under Thirteen Southwest NHA does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website. E-mail Communications From time to time, Southwest NHA may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our Services, we may receive a notification when you open an email from Southwest NHA or click on a link therein. If you would like to stop receiving marketing or promotional communications via email from Southwest NHA, you may opt out of such communications by clicking the UNSUBSCRIBE link.. External Data Storage Sites We may store your data on servers provided by third party hosting vendors with whom we have contracted. Changes to this Statement Southwest NHA reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our website, and/or by updating any privacy information. Your continued use of the website and/or Services available after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.

Contact Information Southwest NHA welcomes your questions or comments regarding this Statement of Privacy.

If you believe that Southwest NHA has not adhered to this Statement, please contact Southwest NHA at:

Southwest National Housing Agency 2667 Mount Terrace Memphis, Tennessee 38127 Email Address: info@southwestnha.com Telephone number: 9013572234 Effective as of January 16, 2024